What should I do if my package delivery is delayed?Updated 15 days ago

We’re very sorry if your order is taking longer than expected to arrive – we completely understand how frustrating and inconvenient that can be.

Please first check the tracking link in your shipping confirmation E-mail to see if your package may have been delivered to a neighbor or a nearby pickup point. In some cases, the delivery service does not leave a direct notification. Just to be safe, check with your neighbors – the package is often left there even if it doesn’t show up in the tracking.

If the tracking status hasn’t changed for more than 5 days or remains unclear, please don’t hesitate to reach out to our support team – we’re happy to help. To assist you as quickly as possible, please provide the following information:

• Your order number (begins with #DE, #US or #EU)

• The email address you used to place the order

Our team will check the current shipment status and coordinate directly with the shipping provider to resolve the issue.

Why are there delays?
Possible reasons include high parcel volumes, staffing shortages at the shipping carrier, or customs clearance for international orders. We’re doing everything we can to make sure your package arrives as soon as possible.

Not sure where your order is? Feel free to check our FAQ: How can I track my shipment?