How can I return my shoes?Updated 15 days ago

We want you to be completely satisfied with your purchase! If you change your mind, you can return unworn and unused items within 30 days of receipt for a refund.

Please note: All returned items must arrive in their original condition and packaging (e.g., the shoebox). Otherwise, we reserve the right to issue only a partial refund.

You can find all return information and access our return portal here.

How to Process Your Return:

1. Email Address: Enter the email address you used to place your order.

2. Order Number: Provide your order number (e.g., #EUXXXXX, or #USXXXXX – starting with #).

Important Notes:

• Full Return: If you return your entire order, we will refund the original shipping costs.

• Partial Return: For partial returns, the original shipping costs will not be refunded.

• Return Shipping Costs: You are responsible for return shipping costs. Through our return portal, you can conveniently create a return label or choose a shipping provider of your choice.

For any further questions regarding returns and refunds, our support team is happy to assist you!