How can I return my shoes?Updated 2 months ago

We want you to be completely satisfied with your purchase! If you change your mind, you can return unworn and unused items within 30 days of receipt for a refund.

Please note: All returned items must arrive in their original condition and packaging (e.g., the shoebox). Otherwise, we reserve the right to issue only a partial refund.

You can find all return information and access our return portal here.

How to Process Your Return:

1. Email Address: Enter the email address you used to place your order.

2. Order Number: Provide your order number (e.g., #EUXXXXX, or #USXXXXX – starting with #).

Important Notes:

• Full Return: If you return your entire order, we will refund the original shipping costs.

• Partial Return: For partial returns, the original shipping costs will not be refunded.

• Return Shipping Costs: You are responsible for return shipping costs. Through our return portal, you can conveniently create a return label or choose a shipping provider of your choice.

For any further questions regarding returns and refunds, our support team is happy to assist you!