Shipping & Customs

Why do I have to pay import duties on my order to the USA?

Due to recent changes in U.S. customs regulations, the de minimis rule has been removed. Unfortunately, this means all orders to the U.S. may now be subject to import fees – calculated per item by U.S. customs. To make things easier for you, we conti

Why is FedEx currently the only shipping option to the USA?

You might’ve noticed: at checkout, it’s FedEx or nothing right now. Here’s why: Due to recent changes in U.S. customs regulations, we’ve temporarily paused UPS shipments to the United States. FedEx currently offers the most reliable and transparent p

Do I have to pay import duties & taxes (customs)?

We ship your shoes directly from our warehouse in Germany. For customers within the EU (e.g., Germany and Austria), no additional fees such as taxes or customs duties apply. Orders to Switzerland are shipped with DDP (Delivery Duty Paid), meaning tax

How can I track my order?

We usually ship orders within one business day. Once your package is on its way, you'll receive an email with the shipping confirmation and tracking number. If you haven’t received a shipping confirmation email, please check your spam folder. If you'

How long does it take for my order to arrive?

Orders are typically dispatched from our warehouse within one business day. Shipping times vary depending on the destination country. For more details, please visit our Shipping & Returns page. If you need help tracking your order after it has shippe

What are the shipping costs?

For detailed information, please visit our Shipping & Returns page.

What countries do you ship to?

You can find the list of available shipping countries in the dropdown menu that appears when you click on the country flag. On a desktop device, the country selector is located in the top-right corner of the page, while on a mobile device, it is disp

Will there be additional costs for me with carbon-neutral shipping?

Feelgrounds covers the costs of carbon-neutral shipping. The shipping fees displayed at checkout represent the actual charges from the shipping provider and do not include any additional costs for carbon-neutral shipping. You can find more informatio

What should I do if my package delivery is delayed?

We’re very sorry if your order is taking longer than expected to arrive – we completely understand how frustrating and inconvenient that can be. Please first check the tracking link in your shipping confirmation E-mail to see if your package may have