Shipping & Customs
Why do I have to pay import duties on my order to the USA?
We will cover the customs fees. You do not need to pay anything further. If you are ever asked to pay upon delivery, please refuse payment, do not accept the package, and contact our support team. We will take care of it for you. We’re working closel
Do I have to pay import duties & taxes (customs)?
No, we will cover the customs fees. You do not need to pay anything further.
How can I track my order?
We usually ship orders within 2 business day. Once your package is on its way, you'll receive an email with the shipping confirmation and tracking number. If you haven’t received a shipping confirmation email, please check your spam folder. If you're
How long does it take for my order to arrive?
Orders are typically dispatched from our warehouse within 2 business day. Shipping times vary depending on the destination country. As soon as your parcel has been dispatched, you will receive a dispatch confirmation with a tracking number. If you ne
What are the shipping costs?
Free shipping from €110 (EU & international). Shipping costs for orders below €100/€110:. USA, United Kingdom, Canada: €14.90
What countries do you ship to?
You can find the list of available shipping countries in the dropdown menu that appears when you click on the country flag. On a desktop device, the country selector is located in the top-right corner of the page, while on a mobile device, it is disp
Will there be additional costs for me with carbon-neutral shipping?
Feelgrounds covers the costs of carbon-neutral shipping. The shipping fees displayed at checkout represent the actual charges from the shipping provider and do not include any additional costs for carbon-neutral shipping.
What should I do if my package delivery is delayed?
We’re very sorry if your order is taking longer than expected to arrive – we completely understand how frustrating and inconvenient that can be. Please first check the tracking link in your shipping confirmation E-mail to see if your package may have